10 November 2020
When he’s not camping in the Eldorado National Forest, brewing his own beer, or building off-road vehicles, Phil Hagerman serves diligently as the Vice President of Customer Service for Motion Analysis in California – a role he has worked hard to achieve over the past 22 years.
Yes, you heard right – Phil has been working for Motion Analysis for over two decades, and he’s been able to experience invaluable career growth during his time here.
“I started at Motion Analysis Corporation in 1998 as an Electronic Technician with no experience, only schooling”, says Phil. “I was first offered a 4-month-long internship and before long was hired full-time. Within a few years, after demonstrating my aptitude and understanding of the systems hardware, I got promoted to the role of Customer Service/Applications Engineer, and several years after that I was offered the chance to work in Sales.”
Despite not having any formal sales training, Phil thrived in his sales position but knew that his true calling was in customer support services.
“When the opportunity arose, I threw my name in the ring and was then offered my current role as VP of Customer Service. I truly enjoy this role, the people I work with, and the product and services we provide. The technology keeps me interested, and the relationships I have built with my customers over my many years of working at Motion Analysis, are what keep me motivated in my role.”
Even after 22 years in the business, Phil believes that his current role still keeps him on his toes and learning something new every day, while also making him feel that he is a valuable part of the company.
“Every day I do something a little different”, he says. “It’s never the same monotonous task day in and day out. And it’s great to work in an environment where your contributions and input are valued – where you don’t feel like you are just another number in a factory.”
When the pandemic hit the globe, many industries and companies struggled to adjust and transition to a remote working environment, but the customer service team at Motion Analysis was able to streamline the process to make it easier on its employees. For Phil’s team, providing services remotely was not an unfamiliar concept.
“We’ve provided resources for remote troubleshooting and training for many years. So, although it was difficult not being able to meet up with customers in person during certain instances where we usually would have, we are generally quite used to working ‘on the road’.”
His advice for teams who have struggled to adapt to the changes this pandemic has brought?
“Set goals but ensure they are flexible. And listen to others around you for ideas or insights.”
This is the first in our “Meet the Team series, introducing you to all the incredible people who make up the Motion Analysis family.